So I decided to give Gwynnie Bee a try once again. My experience this time has been more positive, but there have still been some hiccups.
The Great: The closeting system has been reorganized, there seems to be a better selection of items. I also feel like people reviewing the items have gotten better at explaining exactly what’s wrong with the items and how they fit them. Awesome! Their sizing recommendation system has gotten quite good, and that’s really helped me.
The Hiccups: I signed up on a promotion where they offered me half off of two months. When I tried to snag the promotion, the offer showed up totally different. I emailed their customer care and they fixed the problem straight away! Unfortunately, as soon as I subscribed, they apparently had a huge shipping system malfunction where nothing was shipping out correctly. It seemed fine to me, but they offered me $15 off my next bill, which was really generous. When they switched around the closeting system, I noticed that few of my pieces began to hang up on the receiving end, so I had to email to get them cleared out. I was sent a “Loyalty” promotion email offering me a free item upgrade for 90 days. I had to email to get that enacted, and I had to forward them the offer. Right now, I’ve been waiting on something–anything–to show progress towards getting something to be since Monday (it’s Thursday.) [Edit: as I was publishing this post, they emailed me back to apologize! Which brings me to…]
The Good: Their customer care. Always so friendly and helpful. They absolutely want to resolve every issue quickly with little back and forth. They’re incredibly generous and always pleasant.
The Suggestions: I still feel like sorting for their inventory could be made better. Being able to search my sleeve length, silhouette, pattern, fabric or season would be wonderful. Speaking of seasons, I wish there were some indication of what season the garment was intended for or may be appropriate for. I’ve gotten several pieces that were a much heavier or lighter fabric than expected. I also feel like the new closet setup doesn’t offer as many details–the size you closeted, when you marked a piece for return–and wish they’d bring some of that back.
The Overall: I still recommend this service most for folks who love dresses. There are a lot of shirts, as well, but the dress inventory is still king. Having now tasted the three out at a time subscription, it’s the option I recommend most. One item out at a time leads to many more disappointments.
My current GB faves:
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